UpCountry
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Support Hub
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Support Hub
On this page
GENERAL
FOR PASSENGERS
FOR DRIVERS
PAYMENTS & FEES
TRUST & SAFETY
ACCOUNT & TECHNICAL
GENERAL
What is UpCountry?
Is UpCountry a taxi or matatu service?
How does it work?
Is UpCountry available across all regions in Kenya?
Is it safe?
Do you offer customer support?
Can I use UpCountry for short trips or only long-distance?
How do I suggest a new feature or give feedback?
FOR PASSENGERS
How do I book a ride?
How do I pay for a ride?
What if the driver cancels?
Can I cancel my booking?
How are prices determined?
Can I choose who I ride with?
How do I contact the driver before the trip?
What should I do if I feel unsafe during a trip?
FOR DRIVERS
How do I post a trip?
Who sees my trip?
How do I know the passenger is legit?
Do I have to be a professional driver?
Can I set my own prices?
How do I get paid?
What if a passenger doesn’t show up?
Can I remove a passenger from my trip?
PAYMENTS & FEES
Are there any hidden fees?
How do refunds work?
TRUST & SAFETY
How does UpCountry ensure safety?
Can I report a bad experience?
Is my data safe?
What safety measures are in place for night travel?
How is my privacy protected?
ACCOUNT & TECHNICAL
How do I create an account?
What if I forget my login details?
Why was my trip or account rejected?
Is there a rating or review system?
How do I update my profile or vehicle information?
